Kenapa Access Denied Please Confirm Your Authority and Try Again

Disclaimer:  These fixes are for Home Users Only.  Do not try these on your Government Computer (unless otherwise noted)

Receive "ssl_error_bad_cert_alert" when using Firefox

Solution:  Follow Firefox configuration on Firefox support page

All known Firefox SSL Error codes:  http://www.mozilla.org/projects/security/pki/nss/ref/ssl/sslerr.html

Receive "ssl_error_handshake_failure_alert" when using Waterfox to actuate your PIV cert

Solution: Configure Waterfox to apply your CAC, just like Firefox

Error Code [38]:  "Your Common Access Card (CAC) is invalid, and may exist revoked or expired.  If you believe you have received this bulletin in fault you may contact the DMDC Back up Heart (DSC) at 800-477-8227."   when trying to access DMDCs Self Service site to actuate your PIV after getting a new CAC issued on 9 or 10 September 2013.

Error 38 Information: DEERS had communication bug between RAPIDS and the CA issuing servers, causing some CACs to non get programmed correctly on 9 & 10 September 2013.

Fault 38 Solution-1: Effort using your CAC again.  Some people's CACs "magically" started working the next day. If yous are not ane of the lucky ones, try Solution 2 below.

Error 38 Solution-2: Visit or Contact an ID carte du jour office and see if they know the system is functioning correctly and and so get a new CAC issued.

Error 53:  "Your Mutual Access Card (CAC) certificates are invalid and access is revoked.  If you lot believe you have received this message in error you lot may contact the DMDC/DEERS Back up officer (DSO) at 800-538-9552."

Error 53 Data: This is usually caused by your certificates being revoked on your CAC.  This tin be because it is expired, you inverse branches of the armed forces (example: Regular Regular army to Army Reserve), retired, or your contract end date changed for contractors.

Error 53 Solution-i:  Visit an ID carte du jour function to become a new CAC issued

Error 53 Solution-2: Sometimes yous can try the 32 bit Cyberspace Explorer, if you still have problems, brand certain your spider web browser is configured correctly.

Mistake 107: Receive "Error 107 (net::ERR_SSL_PROTOCOL_ERROR): Unknown mistake." when using Google Chrome, Internet Explorer, or Firefox.

Mistake 107 Solution: Follow this guide, slides 18 & 19

Error 117:  Receive "Error 117 (net::ERR_BAD_SSL_CLIENT_AUTH_CERT): Bad SSL client authentication document"

Information:  This error can be caused by incorrectly configured system files in your windows Operating Organization.

Fault 117 Solution one: Bank check your clock on your computer.  Information technology cannot be off by more than than 5 minutes from the spider web server

Fault 117 Solution 2: Follow this guide

Error 117 Solution 3: Follow these steps to restore your computer

1) Logon to your estimator every bit an administrator.

2) Click the Start button, All Programs, Accessories, Organization Tools, then click System Restore.

3) In the new window, select "Restore my reckoner to an earlier fourth dimension" option and and then click Next.

4) Select the most contempo organization restore point from the "On this listing, click a restore point" listing, and then click Next.

five) Click Next on the confirmation window.

6) Restart the computer when the restoration is finished.

Error 141: Receive "Error 141 (internet::ERR_SSL_CLIENT_AUTH_SIGNATURE_FAILED): Unknown mistake"  when using Google Chrome on a Mac

Error 141 Solution ane:  http://www.thursby.com/forum/viewtopic.php?f=11&t=99

Error 141 Solution 2:  http://customs.centrify.com/t5/Express-for-Smart-Bill of fare/Repeated-Error-141-on-Mountain-King of beasts-Chrome-amp-Safari/td-p/9428

Error 310: Receive "Error 310 (internet::ERR_TOO_MANY_REDIRECTS): There were as well many redirects"

Fault 310 Solution: Double check your clock and time zone on your computer.  If your clock is off by more than than 5 minutes compared to the server you are trying to communicate with, you lot'll receive this error.  Information found at TomsHardware

Mistake 400:  Receive "HTTP 400 Bad Request" after entering PIN when trying to admission the Navy'south Outlook Web App (OWA) servers:  https://webmail.due east.nmci.navy.mil or https://webmail.west.nmci.navy.mil

Fault 400 Information:  The OWA servers are under farthermost load with more people using them to check their electronic mail.

Error 400 Solution:  Endeavour to access the site afterward.  You tin telephone call their assist desk-bound at: 866-843-6624 and express your opinion with them.

Error 403.vii:  Receive "Mistake 403.7 - Forbidden:  SSL customer certificate is required.

Error 403.seven Solution: Install DoD certs again from links on http://militarycac.com/dodcerts.htm

Error 500:  Receive "Error Code: 500 Internal Server Error.  The server denied the specified Compatible Resources Locator (URL).  Contact the server ambassador."  or "Certificate is revoked"

Error 500 Solution 1 (Windows): Follow this guide

Error 500 Solution 1a (Windows):  Run the Cross Cert Removal Tool version 1.fourteen, dated 3 MAR 2016 from:

MilitaryCAC

http://militarycac.org/crosscertremover/unclass-fbca_crosscert_remover_v114.zip

or DISA

http://iase.disa.mil/pki-pke/function_pages/downloads/unclass-fbca_crosscert_remover_v114.zero

Mistake 500 Solution ii (Mac):  Follow this information

Error 500 Solution 3 (Windows): Make sure you are selecting the EMAIL certificate (for nigh users) and PIV certificate (for Dual Persona users)  IF you accept selected the wrong certificate, shut the spider web browser, remove, and so reinsert your CAC.

Mistake 500 Solution 4 (Mac): Make sure you are selecting the EMAIL document (for virtually users) and PIV certificate (for Dual Persona users)  IF you have selected the wrong certificate you will need to articulate your keychain.

Mistake 500 Solution v (both OS'): Shut ALL open web browsers, try to access the website again.  Sometimes a restart of the figurer is likewise necessary.

Error 500 Solution 6: (Windows): Contact the Army Enterprise Service Desk-bound and request  they effigy it out.  Their number is:  866-335-2769

Mistake 107 nine: Receive "Error 1079:  The account specified for this service is unlike from the account specified for other services running in the same procedure."

Error 1079 Solution: Visit:  http://support.microsoft.com/kb/2478117

Error 1316:  Receive "Mistake 1316.  A network error occurred while attempting to read from the file C:\"

Error 1316 Solution: Download Microsoft Windows Installer Cleanup Utility and uninstall ActivClient with this program.  Once uninstalled, restart estimator, so install your ActivClient software.  This program will NOT work on Windows 7 or 8, so, endeavour the programs beneath.

Download whatsoever of the below uninstaller programs (listed alphabetically) and attempt to uninstall ActivClient.  Once uninstalled, restart computer, then install your ActivClient software once again.

Ashampoo Uninstaller

GeekUninstaller

IObit Uninstaller

PC Decrapifier

Revo Uninstaller Pro

Total Uninstall (my preference)

Fault 1316 Solution ii:  Your current contour is probable corrupt.  Create a new profile and install the programs from that profile.  Hither's how to build a new profile.

Error 1321:   Receive: "Error 1321, the installer has insufficient privileges to modify the file c:\program" when trying to install ActivClient.

Error 1321 Information / cause:  This error may be acquired by Windows system files harm.  The corrupted Windows system files entries can be a real threat to the well being of your computer.

Error 1321 Solution: Make sure yous are logged in as an administrator to perform the install.

Error 1321 Solution 2: http://www.wiki-errors.com/err.php?wiki=1321

Mistake 1324 :  Receive " Error 1324. The path <insert file name hither>  contains an invalid grapheme."

Mistake 1324 Solution:  This article should exist able to assist you.  http://windowsxp.mvps.org/usershellfolders.htm

Error 1324 S olution two: Consider edifice a new profile and practise the install / uninstall from the new profile.

Mistake 1327 :  Receive " Error 1327.  Invalid Drive X"  (X=any drive letter other than C)

Error 1327 Solution:  Go to Start, Run, blazon in REGEDIT <Hit Enter or OK>  Navigate to:  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\User Beat out Folders

In the right pane - look for whatsoever entries which has an Ten or any other alphabets not C (your OS folder) change data to C:\

Error 1327 Solution 2: Create a new profile on your estimator and install ActivClient from the new contour.

Error 1327 Solution iii:  Follow guidance on support.microsoft.com (has non been tested yet)

Mistake 1327 Solution 4:  Follow guidance on error1327.net  (has not been tested yet)

Error 1355 :  Receive "Error 1335.  The cabinet file 'Data1cab' required for this installation is corrupt and cannot be used. This could indicate a network fault, an mistake reading from the CD-ROM, or problem with this parcel."

Error 1355 Solution :  Instead of downloading ActivClient to your computer, then running it, effort selecting Run when prompted from AKO.

Error 1355 Solution 2: Follow guidance here:  http://www.techspot.com/vb/topic116856.html

Error 1355 Solution 3:  Follow guidance hither:  http://support.microsoft.com/kb/314810

Error 1500 :  Receive "Error 1500, some other installation in progress, you must complete installation before continuing this ane." when trying to install ActivClient

Error 1500 :  Try restarting the figurer, and so try install once again.

Fault 1500 Solution 2: a.  Navigate to "Services and Applications" in Reckoner Management. (Right click on Computer and click manage), DO THIS Nether A LOGIN WITH Administrator RIGHTS.

b.  Expand Services and Applications

c.  Click on Services

d.  In the right side of the window Sort by name and go down to Windows Installer. By default the start up type volition be set to Manual.  (Y'all will notice that the condition will read "Started" even though you know that it is not really running).

e.  Correct click on it and select properties

f.  In the centre of the popup box you will see Startup Type.  Employ the drib down pointer and select 'Disabled' and click apply.

yard.  Close out and reboot the computer.  The service is now set to disabled so on reboot it will not still think information technology has been started.  Now follow the above steps again and select 'Transmission' and click utilise and close out the Computer Management screen.

Error 1613 : Receive "Error code 1613:  This installation package could not be opened.  Verify that the package exists and that y'all can access it, or contact the application vendor to verify that this is a valid Windows Installer package"

Error 1719 :  Receive "Fault 1719:  Windows installer service could non be accessed."

Error 1719 Solution:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/windows-installer-fault-lawmaking-1719-problem/f270d2b0-e570-4009-90f6-aecbd685b8fd

Error 1720:  Receive "Error 1720:  There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or bundle vendor."

Error 1720 Solution:  Visit: http://social.answers.microsoft.com/Forums/en-Us/vistaprograms/thread/0b965fe8-2d16-498c-bb88-395911e13146

Fault 1720 Solution 2:  Visit:  http://noesis.donjohnston.com/kb/questions.php?questionid=254

Error 1721 : Receive " Error 1721. In that location is a problem with this windows Installer Package. A program required for this install to complete could not be run."

Error 1721 Solution:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-1721there-is-a-problem-with-this-windows/200328d1-3310-49f2-942a-145a09041188

Error 1722 :  Receive "Error 1722. At that place is a problem with the Windows Installer package.  A plan run as part of the setup did non terminate equally suspected.  Contact your Support personnel or bundle vendor."  when installing ActivClient 64 scrap on Windows 7 or Vista.

Error 1722 Solution:  Select OK

Error 1722 Solution two:  Make certain you are using the latest Windows Installer (Performing a Windows update should take intendance of this).

Error 1722 Solution 3: Temporally disable whatsoever Antivirus / Firewall programs you have running

Fault 1722 Solution iv:  Make sure you are running the file every bit an administrator.

Error 1722 Solution 5: Create a new profile on your figurer and install ActivClient from the new contour.

Mistake 1722 Solution 6:  Unfortunately, if the in a higher place 5 Solutions practice not work, your only other choice volition be to reload your Operating System (every bit there is a "something" corrupt in your Windows install).

Error 1901:  Receive "Fault 1901 error attempting to read from the source installation database c:\windows\installer\9df6bf.msi" when trying to install ActivClient

Fault 1901 Solution:  Run Windows update to get the latest Windows installer package for your estimator.

Error 1901 Solution2: Temporarily plough off whatsoever antivirus / antispyware programs (like Spybot and MacAfee) and so try the install again

Fault 1920 :   Receive "Error 1920 service smartcard failed to showtime.  Verify that you accept sufficient privileges to start system services."  Seen with Windows 8

Error 1920 Solution 1:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/error-1920-service-smart-card-failed-to-start/8d82fac0-cd3d-42ae-b7b6-40b7d66a125b

Mistake 1920 Solution 2: Run this registry file to correct your registry Annotation: Anytime you make changes to the Registry it is a recommended you back it upwardly first

Error 1920 Solution 3: Follow these fixes to get your Smart Card service to start

Error 1935 :  Receive "Error 1935.  An fault occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}.HRESULT: 0x80070BC9." or "Fault 1935. An error occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}. HRESULT: 0x8007054F." or "Error 1935.  An mistake occurred during installation of assembly component {d2730d3f-3c41-5884-ao1f-c8b3b9a1e18e}. HRESULT: 0x0070424."

Error 1935 Solution:  There is more likely a plan that is running in the groundwork that is non allowing ActivClient to install.  If you have any Antivirus, antispyware, or arrangement mechanic programs running, delight disable them.  More information can be found regarding this error at:  http://support.microsoft.com/kb/902330

Error 2738 : Receive "Error 2738. Could not access VBScript run time for custom action" while installing ActivClient

Error 2738 Crusade: This error message indicates that the VBScript engine is not currently registered on the automobile where the install / uninstall is taking identify.

Notation:  If you accept Windows 7, you may not demand ActivClient, which could resolve this error for y'all.

Error 2738 Solution / Resolution: The VBScript engine tin can exist quickly registered by following these steps:

a . Run Command Prompt as administrator
a.1 Offset Menu -> All Programs -> Accessories
a.2 Correct click on Command Prompt and select Run as administrator
b. 32 bit Windows:  At the Control Prompt , Type: cd\, then cd windows\system32 and hit Enter

     64 fleck Windows:  At t he Control Prompt, Type: cd\, then cd windows\syswow64 and hitting Enter
c. At the Control Prompt, Blazon: regsvr32 vbscript.dll and hitting Enter

Error 2738 Solution / Resolution (additional steps): Users may too need to remove the vbscript registry central:

32 bit: Windows users navigate to:  HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}  and so re-register vbscript.dll.

64 flake: Windows users navigate to:  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}

Visit this link for more info.  A user couldn't complete the installation without performing these additional steps.

Notation: If yous have bug deleting the registry central.  Correct click the Registry file [you are trying to delete mentioned above], Select Permissions, Advanced (push button), Select Possessor (tab), Under Modify owner to: select Administrators, Employ, and then OK.

Now that yous are dorsum on the Security tab, select Administrators, click the Allow box side by side to Full Control, hit Utilise, and so OK.

Y'all should now be able to Correct click and delete the Registry key.

Restart your reckoner, then try the install / uninstall again

Error 2738 Solution ii:  Your McAfee, Symantec / Norton, or Kaspersky Antivirus can also be causing this issue for you lot.  Endeavor temporarily disabling the antivirus program during the ActivClient install  / update.  McAfee users may have to uninstall it, you can try running the McAfee removal and cleanup utility

Error 2738 Solution 3: Your current contour could be corrupt.  Create a new profile and install the programs from that contour.  Here's how to build a new profile.

Error 2738 Solution 4:  If the higher up ideas don't piece of work, there is a problem with your Windows installation, and the only pick left is to back up your files and reload your Windows Operating Organization.

Fault 2753 Problem:  Receive "Internal Mistake 2753"

Information:  The Microsoft Windows error "Internal Fault 2753" is related to a Windows Installer failure.  If this error is popping up as a prompt on your Windows operating system, you lot will not exist able to install applications on your system. Thankfully, there is an piece of cake set up for this problem that you can perform using your estimator's DOS prompt.

Error 2753 Solution:

Step1 .  Windows Vista & 7 users - Click on the Windows Orb icon (lower left of your main desktop screen), in the Commencement Search box, type in "CMD."  You will encounter a listing of choices, select CMD under Programs and striking Enter. You can likewise navigate to it by clicking on the Outset Orb, go to "All Programs," "Accessories" and cull "Command Prompt," and the DOS window will announced.

Windows XP Users - Click the Start button, click on "Run," then blazon "CMD" in the run box and hitting the Enter key

This will bring up a black DOS command window.

Step 2.  Type "regsvr32 vbscript.dll" without the quotation marks, make sure you lot put the infinite in between 32 and vbscript, printing <Enter>

Step 3.  You should now see the bulletin "DllRegisterServer in vbscript.dll succeeded," if this message appears, the required files for the installer take been successfully registered, and you should be able to install your apps.

Pace iv.  Click on the installer file for your awarding and see if the mistake appears again.  If the installation begins, the files are at present properly registered.  Repeat the process one more time if the installation still gives the Error 2753 message.

Mistake 2753 Solution 2:  Follow guidance on Microsoft's website, they have an automated file y'all can use.

Error 2753 Solution 3: Make sure the file y'all are trying to install is non already installed (or have a folder in Plan Files).  Example: you are receiving this error when trying to install ActivClient.  Subsequently you accept uninstalled and restarted your computer, go to:  C:\Program Files\ and C:\Plan Files (x86) and delete the folder titled: ActivIdentity.  In one case deleted, effort the install again.

Error 2755 Problem:  Receive "Error 2755: Server returned unexpected mistake 110 attempting to install package ActivClient CAC x86 half-dozen.ii.msi"

Error 2755 Solution: This is related to using Encrypted File Organisation (EFS). Endeavour copying the installer plan [ActivClient CAC x86 vi.two.msi] to a USB bulldoze (unencrypted FAT32 file system) and effort the install once more.

Mistake 4012:  CAC NOT Plant in Reader when trying to actuate PIV at https://world wide web.dmdc.osd.mil/self_service

Error 4012-1 Solution:  Identify CAC into reader and endeavor again

Error 4012-ii Solution: Follow Solution on Enterprise Email folio of exposing your PIV using ActivClient instead

Error 4015:  Time Out / Timing Out when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4015-ane Solution: Website is not performance correctly, endeavour again subsequently

Error 4015-two Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4017:  Could not process your request, Delight endeavor again when trying to actuate PIV at https://world wide web.dmdc.osd.mil/self_service

Error 4017-1 Solution: Website is non operation correctly, try again later

Error 4017-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4018:  Unable to connect to the LCM user portal. Please contact assistance desk

Mistake 4018 Solution: Website is non performance correctly, effort over again later on

Error 4019:  Unable to submit request to LCM user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4019-1 Solution: Website is not functioning correctly, try again later

Error 4019-ii Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4020:  Middleware is either improperly installed or not installed at all.  Delight ostend or upgrade your middleware version and try again.

Mistake 4020 Solution: You do not have the latest ActivClient installed, delight re review how to activate your PIV cert here.

Fault 4022:  Unable to update CAC when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Fault 4022-i Solution : Website is non performance correctly, endeavor again later

Error 4022-2 Solution: Follow Solution on Enterprise Email folio of exposing your PIV using ActivClient instead

Error 4023:  Reading Information from CAC Error when trying to actuate PIV at https://www.dmdc.osd.mil/self_service

Error 4023-ane Solution :  Endeavor reinserting the CAC, endeavor site again, try again later

Fault 4023-2 Solution: Follow Solution on Enterprise E-mail page of exposing your PIV using ActivClient instead

Fault 4024:  Failed to Disconnect SMO user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4024-1 Solution : Website is not functioning correctly, try once more later

Error 4024-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Mistake 4027:  "Error occurred on Server" when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 4027-1 Solution :  Website cannot handle the book of traffic, endeavor once again after

Error 4027-2 Solution: Follow Solution on Enterprise Email page of exposing your PIV using ActivClient instead

Error 4028:  "An unexpected Fault has occurred on Server" when trying to actuate PIV at https://www.dmdc.osd.mil/self_service

Error 4028-1 Solution : Website is non functioning correctly, attempt once more after

Fault 4028-2 Solution :  Call their assist website help desk:  800-477-8227 (hours: 24 / 7)

Mistake 4034:  Mistake com to LCM user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Mistake 4034-1 Solution : Website cannot handle the book of traffic, endeavour again later on

Error 4034-2 Solution: Follow Solution on Enterprise E-mail page of exposing your PIV using ActivClient instead

Error 5011: ActivClient on this computer may have been configured to use the PIV EndPoint interface.  The ActivClient configuration must be changed to "Prefer GSC-IS over PIV EndPoint" before the CAC can be updated. when trying to activate PIV at https://www.dmdc.osd.mil/self_service

Error 5011-1 Solution:  Follow Solution guidance on PIV activation page, but do the opposite of what information technology says, meaning Prefer GSC-IS over PIV EndPoint... change the No to a Yes. You will need to restart your reckoner before trying once more.

Fault 12221 - Mac:  Receive Mistake 12221 when trying to access webmail.

Error 12221 Solution-1:  Clear your keychain of all items that mention 'postal service.mil' and endeavor accessing post.mil again.

Error 12221 Solution-2:  Visit:  http://www.thursby.com/forum/viewtopic.php?f=11&t=37 for their ideas to fix this

Error 12221 - Windows:  Receive Error 12221 when trying to access webmail

Error 12221 Solution: Install DoD certs once again from links on http://militarycac.com/dodcerts.htm

If the to a higher place thought does not piece of work on its ain, then Delete all DoD certs from Cyberspace Explorer, Tools, Net Options, Content (tab), Certificates (button), Intermediate Certification Authorities (tab).  Install DoD certs again from links on http://militarycac.com/dodcerts.htm

Error 100001: Receive Error 100001 when adding DoD certificates to your Mac

Fault 100001 Solution: Run Deejay Utility to run First Aid.  And so in Finder click Go, press the Alt-Option key, Select Library from the dropdown menu. Move the Keychains (binder) to your desktop and restart computer.  You will take to reenter Apple tree ID password and other passwords.  You should now be able to install the DoD certificates.  In one case everything is working, you can movement the Keychain (folder) from your desktop to your trash.

Error 100013:  Receive Error 100013 when adding X509Anchors (CA certificates) certs to your Mac.

Error 100013 Solution :  Visit the Aikidoka Technologies site for instructions (even though it shows Snowfall Leopard, it should work for any version of Mac Os

Error 2148073485: When attempting to sign a PDF, Receive "Error encountered while signing:  The Windows Cryptographic Service Provider reported an fault:  Key does not exist.  Error Code: 2148073485"

Error 2148073485 Solution:  Uninstall Adobe Reader DC, Restart computer, then download Adobe Reader XI (Select Operating System, Linguistic communication, and Reader xi.x.x).

.

Mistake 2148073497: When attempting to sign a PDF, Receive "The Windows Cryptographic Service Provider reported an fault:  The keyset is non defined.  Error Code: 2148073497"

Fault 2148073497 Solution: Select the other document (if default is DOD CA-xx, try DOD E-mail CA-xx)

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Source: https://militarycac.com/errorcodes.htm

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